07/10/2005 - 9:45 AM
YES! I've finally got my enlistment date!
I'm requiretd to be at Tekong on 7 October 2005 at 9:45am. School 2.
I better start pumping irons now.
Well, couldn't blog as often as I hope I could last week. I was transfered to the 6th floor to manage the Central Inventory owing to the employment turnover they experienced there. Many advised my to ask for a pay rise, I would too, but I wasn't stationed there long enough to be entitled to even try my luck to ask my agent for a pay rise.
This week, I'm working downstairs, back at the Care Centre. So life and time will pass slower than the period I experienced upstairs. Man! The time upstairs sure do pass like a breeze with all the deliveries and management processes done. I was getting the hang of it just when I'm needed downstairs. Lol. But it doesn't matter la, when you work, there's 2 things which are always right when you are new. 1) Your Boss, 2) Your Customers.
Anyway, this morning I served a customer for about 90 minutes. Boy was that long. Although I can sense the air of impatience among my colleague, I told myself, the customer is always right, and we needa fulfil our duty to provide the adequate after-service solutions to our customer. We just need to think of the bigger picture.
This reminds me of an article critizing, or rather, commenting on the customer service which Singaporeans render to the customers in recent years. Based from my memory, Singapore WAS ranked either 6th or 8th, but has fallen short of our standard in recent times, which understandably brings us down to 20+ position. That's a huge fall if you ask me.
Sometimes I do wonder why our customer service isn't up to standard. Actually, I do believe that the service rendered to customers for those high-end products/services will surely no doubt be good. And when I say high-end in this context, I meant products/services which cost a bomb. This is often because of the fact that the company knows that the customer are paying a bomb for it, thus deservingly they should receive good treatment.
Not that I'm saying customers should spend a bomb just to receive good service. I feel that customer service assistants are often people who are working on a temporary basis or even part-timers. This results in hourly pay rates, little or no benefits from the employing company, few trainings/courses that are comprehensive enough. As we know, money and mental state of the employee should be satisfying in order to perform well. Maybe if customer service assistants were given a permenant job, would they only feel the need to provide better service to customers for it's their profession to do so.
I read from the papers about including variable bonuses for employees in an attempt to improve service. And I thought only sales jobs has got variable bonus. Haha. But well, it's a good idea, just need to set the policies right.
I'm requiretd to be at Tekong on 7 October 2005 at 9:45am. School 2.
I better start pumping irons now.
Well, couldn't blog as often as I hope I could last week. I was transfered to the 6th floor to manage the Central Inventory owing to the employment turnover they experienced there. Many advised my to ask for a pay rise, I would too, but I wasn't stationed there long enough to be entitled to even try my luck to ask my agent for a pay rise.
This week, I'm working downstairs, back at the Care Centre. So life and time will pass slower than the period I experienced upstairs. Man! The time upstairs sure do pass like a breeze with all the deliveries and management processes done. I was getting the hang of it just when I'm needed downstairs. Lol. But it doesn't matter la, when you work, there's 2 things which are always right when you are new. 1) Your Boss, 2) Your Customers.
Anyway, this morning I served a customer for about 90 minutes. Boy was that long. Although I can sense the air of impatience among my colleague, I told myself, the customer is always right, and we needa fulfil our duty to provide the adequate after-service solutions to our customer. We just need to think of the bigger picture.
This reminds me of an article critizing, or rather, commenting on the customer service which Singaporeans render to the customers in recent years. Based from my memory, Singapore WAS ranked either 6th or 8th, but has fallen short of our standard in recent times, which understandably brings us down to 20+ position. That's a huge fall if you ask me.
Sometimes I do wonder why our customer service isn't up to standard. Actually, I do believe that the service rendered to customers for those high-end products/services will surely no doubt be good. And when I say high-end in this context, I meant products/services which cost a bomb. This is often because of the fact that the company knows that the customer are paying a bomb for it, thus deservingly they should receive good treatment.
Not that I'm saying customers should spend a bomb just to receive good service. I feel that customer service assistants are often people who are working on a temporary basis or even part-timers. This results in hourly pay rates, little or no benefits from the employing company, few trainings/courses that are comprehensive enough. As we know, money and mental state of the employee should be satisfying in order to perform well. Maybe if customer service assistants were given a permenant job, would they only feel the need to provide better service to customers for it's their profession to do so.
I read from the papers about including variable bonuses for employees in an attempt to improve service. And I thought only sales jobs has got variable bonus. Haha. But well, it's a good idea, just need to set the policies right.
posted by keith @ Wednesday, August 10, 2005
9 comments
